AirPods Connected but Sound Coming from Phone

AirPods Connected but Sound Coming from Phone

You’re all set for your favorite podcast, you’ve got your AirPods connected, but wait! The sound is coming from your phone, not your AirPods. It’s a common problem, and it can be quite frustrating. But don’t worry; we’ve got your back. We’ll guide you through the process and help you understand why this happens and how you can fix it.

Why are my AirPods connected but the sound is still coming from my phone? The answer lies in the intricate connection between your AirPods and your device. It could be due to issues with the Bluetooth connectivity, the battery life of your AirPods, or even the firmware of your device. By following the steps outlined in this article, you can troubleshoot and resolve this issue effectively. So, let’s dive in and get your AirPods working as they should!

What Leads to the AirPods Sound Issue?

AirPods being connected but the sound coming from the phone is a common issue that many users face. This can happen due to a variety of reasons including Bluetooth connectivity issues, battery life, or pairing problems between your device and the AirPods. For instance, if the Bluetooth signal is weak or there’s interference from other devices, your AirPods might connect to your phone but fail to transmit the sound properly.

A significant factor that can contribute to this issue is the accumulation of dirt, grime, or earwax on the AirPods or inside the charging case. This can affect the functionality of the AirPods and lead to sound problems. Furthermore, faulty settings on your device can also result in such sound issues. For example, if your device is set to play sound through its speakers even when headphones are connected, you might experience this problem.

According to recent user reports and studies, up to 15% of AirPods users have experienced some form of sound issues, including the sound playing from the phone instead of the AirPods. The issue is more prevalent among AirPods Pro units manufactured before October 2020. These units often exhibit behaviors like crackling or static sounds which may interfere with the proper functioning of the AirPods.

How Bluetooth Connectivity Affects Your AirPods

Bluetooth connectivity plays a crucial role in the functioning of your AirPods. It’s the wireless technology that allows your device and AirPods to communicate with each other. If there are issues with the Bluetooth connection, it can lead to problems such as sound coming from your phone instead of the AirPods even when they are connected.

Interference is a common problem that can affect Bluetooth connectivity. This can be caused by other devices in the vicinity that are also using Bluetooth. For instance, if you’re in a room with several people using Bluetooth devices, the signals can interfere with each other, leading to a weak or unstable connection between your device and AirPods.

In addition to interference, the distance between your device and AirPods can also affect the Bluetooth connection. If you’re too far away from your device, the Bluetooth signal might not be strong enough to maintain a stable connection. In such cases, bringing your device closer to your AirPods can often resolve the issue.

The Role of Battery Life in AirPods Performance

Battery life is a vital aspect of AirPods performance. If your AirPods have a low battery, they might connect to your device but fail to play sound. This is because transmitting sound requires more power than simply maintaining a Bluetooth connection. Therefore, if your AirPods are connected but the sound is coming from your phone, it might be due to low battery life.

AirPods Connected but Sound Coming from Phone

AirPods Connected but Sound Coming from Phone

AirPods offer up to 5 hours of listening time or 3 hours of talk time on a single charge. However, these numbers can vary based on several factors such as volume level, type and format of audio content, and whether features like noise cancellation are turned on. To ensure optimal performance, it’s recommended to keep your AirPods charged and check the battery level regularly.

It’s also worth noting that the battery life of AirPods decreases over time due to the natural degradation of lithium-ion batteries. After a few years of use, you might notice that your AirPods don’t last as long on a single charge as they used to. In such cases, you might need to replace the battery or the AirPods themselves to resolve any sound issues.

Steps to Reset Your AirPods for Optimal Sound

Resetting your AirPods can often help resolve sound-related issues. This process involves putting your AirPods back to their factory settings and then reconnecting them to your device. It’s a simple procedure that can be done in just a few minutes, and it doesn’t require any special tools or technical skills.

Here are the steps to reset your AirPods:

  1. Ensure your AirPods are in the charging case. It’s important that your AirPods have enough charge to complete the reset process.
  2. Close the lid of the charging case. Wait for about 30 seconds before proceeding to the next step.
  3. Open the lid of the charging case. You should see the status light between the two AirPods.
  4. Press and hold the setup button on the back of the case until the status light flashes amber, then white.
  5. Reconnect your AirPods to your device. Open the lid of the charging case near your device and follow the on-screen instructions to reconnect your AirPods.

By resetting your AirPods, you’re essentially giving them a fresh start. Any minor glitches or errors that might have been causing sound issues should be cleared. However, if you’re still experiencing problems after resetting your AirPods, it might be time to contact Apple Support or visit an Apple Store for further assistance. Remember, maintaining the optimal performance of your AirPods is crucial for a seamless audio experience.

Checking and Updating Your Device Firmware

The firmware on your device can significantly impact the performance of your AirPods. Firmware is the software that runs your device’s hardware, including the Bluetooth chip that communicates with your AirPods. If the firmware on your device is outdated or has a glitch, it can cause issues such as sound coming from your phone instead of your AirPods.

To check and update your device firmware, you can usually go to the settings menu on your device. For iOS devices, go to “Settings,” then “General,” and finally “Software Update.” If an update is available, you’ll see a notification here. It’s recommended to keep your device updated to the latest firmware version to ensure optimal performance of connected peripherals like AirPods.

In addition to updating the device firmware, it can also be beneficial to update the firmware of your AirPods. Apple occasionally releases firmware updates for the AirPods to improve their performance or fix bugs. These updates are installed automatically when your AirPods are connected to an iOS device, but you can check the current firmware version of your AirPods in the “About” section of your device’s settings.

Addressing Microphone Issues with Your AirPods

Microphone issues can sometimes cause problems with the sound on your AirPods. If the microphones on your AirPods are not working properly, it can affect the quality of the sound or even result in no sound at all. It’s important to note that each AirPod has two microphones – one at the bottom for voice pickup and one at the top for noise cancellation.

If you’re experiencing microphone issues, one possible cause could be dirt or debris blocking the microphones. Cleaning the microphones carefully with a soft, dry lint-free cloth can often resolve this issue. Alternatively, the issue might be due to incorrect settings on your device. For instance, if the side microphone setting is set to ‘Automatic’ or ‘Always Left,’ it can cause problems when the right AirPod is used alone.

If cleaning the microphones or adjusting settings doesn’t solve the problem, resetting the AirPods as described earlier can often help. Additionally, if you’re still facing issues after trying these solutions, it might be necessary to contact Apple Support or visit an Apple Store for further assistance. Remember, taking care of your AirPods and ensuring their proper functionality is key to a seamless audio experience.


Dealing with AirPods sound issues can be frustrating, but understanding the potential causes and solutions can make the process much easier. From Bluetooth connectivity problems to firmware updates, each aspect plays a crucial role in ensuring the optimal performance of your AirPods. It’s important to keep your AirPods clean, charged, and updated to enjoy a seamless audio experience.

Remember, while it’s often possible to resolve sound issues on your own, don’t hesitate to reach out to Apple Support or visit an Apple Store if you’re still experiencing problems. They are there to help and often can provide solutions that will put a smile on your face and restore the joy of using your AirPods.

Frequently Asked Questions

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