A major IT outage has caused widespread disruption across the UK, affecting both planes and trains. The outage, linked to a global issue with Microsoft 365, has led to flight cancellations, delays, and significant disruptions to rail services. Passengers are facing long waits and uncertainty as airlines and train companies work to resolve the issue. This article provides practical advice on what to do if you find yourself caught in this travel chaos, ensuring you can navigate the situation as smoothly as possible.
If you find yourself affected by the IT outage, the first step is to stay informed. Check the latest updates from your airline or train company through their official websites, apps, or social media channels. Many companies are providing real-time information on delays and cancellations, which can help you plan your next steps. Additionally, keep an eye on news outlets for broader updates on the situation.
Next, contact your airline or train company directly. If your flight or train has been cancelled, you are entitled to rebooking on the next available service. Airlines and train companies are required to provide alternative transportation or a full refund if they cannot rebook you within a reasonable time frame. Be sure to ask about any compensation or assistance they may offer, such as meal vouchers or accommodation if you are stranded overnight.
While waiting for updates, make sure to keep all your travel documents and receipts. These will be essential if you need to file a claim for compensation later. Documenting your expenses and any additional costs incurred due to the disruption will help support your case when seeking reimbursement from the airline or train company.
Understanding Your Rights
Knowing your rights as a passenger can significantly ease the stress of travel disruptions. Under European air passengers’ rights rules (EC261), you are entitled to care and compensation if your flight is delayed or cancelled. This includes meals, refreshments, and accommodation if necessary. If your flight is cancelled, the airline must offer you a choice between a full refund or rebooking on the next available flight. This applies even if the cancellation is due to an IT outage.
For train passengers, the National Rail Conditions of Travel outline your rights in the event of delays or cancellations. If your train is delayed by more than 30 minutes, you may be entitled to compensation. The amount varies depending on the length of the delay and the type of ticket you hold. Make sure to check the specific policy of your train operator, as compensation schemes can differ.
In both cases, it is crucial to act promptly. Contact the customer service department of your airline or train company as soon as possible to report the disruption and request assistance. Keep a record of all communications, including emails and phone calls, to support any claims you may need to make. Being proactive and informed about your rights can help you navigate the situation more effectively.
Practical Tips for Managing Delays
While waiting for your travel plans to be sorted, there are several practical steps you can take to manage the delay. First, ensure you have access to essential items such as medications, chargers, and snacks. Airports and train stations can become crowded during disruptions, so having these items on hand can make the wait more comfortable.
Consider downloading entertainment options such as movies, books, or games to keep yourself occupied. Many airports and train stations offer free Wi-Fi, which can be useful for staying connected and accessing updates. If you are travelling with children, pack extra activities and snacks to keep them entertained during the wait.
Finally, stay calm and patient. Travel disruptions can be frustrating, but remaining composed will help you handle the situation more effectively. Remember that airline and train staff are working hard to resolve the issue and assist passengers. Being courteous and understanding can go a long way in ensuring you receive the help you need.